Customer support
Every customer request, answered on time.
One shared inbox for support, with owners, response times and the full conversation on every ticket.
Included in the Support & Billing, Services and Complete bundles, from R399 a month. Add it to any bundle in setup.
The problem
Support requests spread across personal inboxes and WhatsApp are easy to lose, and hard to measure.
How Mavecy helps
Requests from email, your website and the client portal become tickets. Assign them, set response times, reply with internal notes kept separate, and connect other tools with the API.
What you get
- Tickets from email, the client portal and your website
- Assignments, groups and response time targets (SLAs)
- Customer conversations with internal notes
- Support API and webhooks for your other systems
Good to know: Reading a mailbox directly by IMAP is newer: test it with your own mailbox using the Test button. Forwarding mail to Mavecy is fully supported.
Who it is for: Teams that look after customers after the sale: IT support, property, service and product businesses.
Your business, all together.
Start with the modules you need today and add more as you grow. Mavi helps you set up in minutes.