Subscription, Cancellation and Refund Policy
One plan: R599 a month, or R5,990 a year paid yearly. New workspaces start with a free 14 days trial, no card needed. Cancel any time.
1. Plan and price
The plan page and checkout show the plan, included users and modules, usage limits, price, billing interval and renewal date before you pay. Prices are in South African rand. ZA TechLabs is not VAT registered, so no VAT is charged. If that changes, we will tell you at least 30 days before VAT is added.
Payments are processed by PayFast. You can pay by card, Instant EFT or the other methods PayFast offers at checkout. Mavecy never sees your card details.
2. Free trial
A new workspace gets a 14 days free trial of the full plan. No card is needed and nothing is charged automatically when the trial ends. To keep using Mavecy, choose monthly or yearly billing and pay before the trial ends. If you do not, the workspace is paused as described under failed payments.
3. Renewals and changes
- Monthly: when you pay, you authorise PayFast to charge the same amount every month on the same date until you cancel.
- Yearly: you authorise a yearly charge on the same date each year until you cancel. We email a reminder at least 14 days before each yearly renewal.
- Your next renewal date and amount are shown in the app (Settings, plan) and on every payment receipt.
- We give at least 30 days' notice by email before a price change applies to you, and you may cancel before it starts.
- Switching from monthly to yearly applies from your next renewal date. There is one plan, so there are no upgrades or downgrades between plans, and usage limits are shown on the plan page.
- Extra paid services are only charged after you see the price and approve it.
4. Cancellation
Cancel by emailing info@mavecy.com from the account owner's email address, with your workspace name. You may also cancel the recurring payment from your PayFast account. We acknowledge your request within 2 business days and confirm the date cancellation takes effect, how long you keep access and any amount still owed.
- Cancellation stops future charges. We cancel the PayFast subscription so no further payment is taken.
- You keep full access until the end of the period you have paid for.
- If you cancel within 7 days of your first payment, we refund that payment in full. This covers any cooling off right a consumer has under section 44 of the Electronic Communications and Transactions Act.
5. Refunds and payment problems
Send refund requests to info@mavecy.com with your workspace name, the payment reference and the reason. We will assess:
- Duplicate or unauthorised charges: refunded in full.
- Service failures: if Mavecy is unavailable or a paid function does not work for a significant part of a billing period through our fault, we refund or credit the affected part.
- Yearly plans: cancel within 14 days of a yearly payment (first payment or renewal) for a full refund. After that, the yearly plan runs to the end of its term without further renewal.
- Statutory rights: any refund the Consumer Protection Act or ECTA gives you applies in addition to this policy.
Approved refunds go back to the original payment method within 10 business days of approval. Your bank may take a few more days to show it.
Failed payments. If a renewal payment fails, PayFast and we let the account owner know, with the amount due and how to pay. When the paid period (or the free trial) ends without payment, the workspace is paused: the account owner can sign in only to pay, and other users cannot sign in. Nothing is deleted while it is paused. You can still ask us for an export by email, and paying restores access straight away. Records are kept as described below.
6. Records after cancellation
For 30 days after a subscription ends you can sign in and download documents, or ask us for a full export (see Security and Data Handling). Live records are deleted or de-identified within 90 days of the subscription ending, except records we must keep by law, such as our own billing records. Backups expire within 30 days after that. Cancelling a subscription and asking for your personal information to be erased are handled separately, according to their different purposes. On request we explain which categories we keep and why.